HOW DO I KNOW WHAT SIZE CARRIER IS BEST FOR MY PET?
Please weigh and measure your pet carefully. The pet's length should be measured from the nape of the neck to the base of the tail. The pet's height should be measured when it is standing, from the floor to the shoulder. Please note, pets should have enough room to lie down comfortably but also stand up and turn around should they wish to change positions.
HOW DO I FOLD MY CARRIER WHEN NOT IN USE?
Remove the faux lambskin liner from the stability board
Detatch the stability board from the carrier by pulling up the Velcro tabs on either end
Secure the faux lamskin liner back onto the stability board and move to the top of the carrier so the liner and board are beneath the U-shaped opening
Fold either end of the carrier down and underneath the liner and board
- Store in a clean, dry place for future use
DOES MY SHERPA CARRIER PUSH DOWN?
All Sherpa carriers are soft-sided and made with a patented spring wire frame in the rear of the bag. The spring wire frame allows the back end to be pushed down several inches to slide beneath the airline seat without restricting the pet's head room.
WHERE IS THE SEATBELT STRAP ON MY CARRIER? HOW DO I USE IT?
WHAT DOES AIRLINE APPROVED MEAN?
Airline Approved means that a carrier:
Provides adequate ventilation
- Safely encloses the pet
WHAT DOES GUARANTEED ON BOARD® MEAN?
Guaranteed On Board® is the only program that guarantees a Sherpa carrier meets an airline's specific rules and regulations and will be allowed on board. All small and medium Sherpa carriers are included in the GOB program. However, the medium size carrier is not Guaranteed On Board on ALL of the airlines included in the program. Please visit www.flygob.com for additional information.
WHY IS MY AIRLINE NOT LISTED ON THE GUARANTEED ON BOARD SITE?
Just because a particular airline is not included in the Guaranteed On Board program it does not mean your carrier will not be allowed on board, just that you will need to confirm directly with the airline. Please note, our carriers are soft-sided and made with a patented spring wire frame that allows the back end to be pushed down several inches to slide beneath the airline seat without restricting the pet's head room.
MY CARRIER IS LARGER THAN WHAT THE AIRLINE SPECIFIES AS BEING PERMITTED IN-CABIN. WILL IT BE ALLOWED ON BOARD?
Please check with airline directly. Some airlines allow carriers that are larger than the dimensions they specify if the carrier is soft-sided and pushes down. All Sherpa carriers are made with a patented spring wire frame in the rear of the bag which allows the end to be pushed down several inches to conform to the under seat dimensions without restricting the pet's head room or compromising the structural integrity of the bag.
I CANNOT FIND MY STYLE / SIZE CARRIER ON THE DROP-DOWN MENU ON THE GOB FORM. IS IT ALLOWED ON BOARD MY AIRLINE?
No. If the style / size carrier you have is not included in a particualr airline's GOB page it is not Guaranteed On Board that particular airline because its dimensions exceed what the airline specifies as being allowed on board.
WHERE CAN I PURCHASE A CARRIER?
Please find a linke below to our Where to Buy page where you can find retail locations and websites that carry our products. Please note, if you are looking for a specific item at a retail location, please call ahead to ensure the store has that item in stock.
HOW DO I RETURN / EXCHANGE MY CARRIER?
In order to return or exchange your carrier, please contact the vendor that it was purchased from. We do not sell directly to consumers so we are unable to process individual returns and exchanges. If you purchased the carrier online there should have been a packing slip included in the shipment that shows the website where the carrier was purchased.
HOW DO I PURCHASE A REPLACEMENT PART FOR MY CARRIER?
Please contact us at QPGCS@worldwise.com for replacement parts such as wheels, stability boards and straps.