Airline Information & Regulations

The information contained in these links does not replace the airlines, various Government and State agencies, both domestic and international, policies, procedures and regulations as outlined in their manuals and/or web sites. Additionally, the information contained on this website is subject to constant review in the light of changing government and airline requirements and regulations. No reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice.

These links were developed as a training aid for customer service in assisting our customer with inquiries regarding traveling with their pets on an aircraft.

Additionally, Sherpa is not liable for any airline restrictions, regulations and/or rare occurrences that might constitute an embargo by an airline.

Please read these important notes first.

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Name	Phone	Pets in cabin
Great Lakes Aviation, Ltd. Great Lakes Aviation, Ltd. www.greatlakesav.com 307-432-7000 1022 Airport Parkway Cheyenne, WY 82001 DBA: Great Lakes AirlinesUnited ConnectionGreat Lakes AirlinesUnited ConnectionGreat Lakes Airlin Pets Allowed in Cabin: Yes See United Airlines for guidelines to carry pets in the cabin.	307-432-7000	Yes
Gulf Air Gulf Air www.gulfair.com 800-433-7300 Pets Allowed in Cabin: No Gulf Air does not permit the carriage of animals (except seeing-eye dogs) in the passenger cabin of the aircraft.	800-433-7300	No
Gulfstream International Airlines, Inc. Gulfstream International Airlines, Inc. www.gulfstreamair.com 954-266-3000 1815 Griffin Road - Suite 400 Dania, FL 33004 DBA: Continental Connection Pets Allowed in Cabin: Yes See Continental Airlines for guidelines to carry pets in the cabin.	954-266-3000	Yes
Hawaiian Airlines Hawaiian Airlines www.hawaiianair.com 1-800-367-5320 Reservations 1-888-246-8526 Consumer Affairs PO Box 20008 Routes: US & Hawaii and West Coast Pets Allowed in Cabin: Yes Pet transportation Charge: Must call Reservation for the fee. Maximum container size: 16'L X 10"W X 8"H Animals permitted: cats and dogs only. Hawaiian will not accept birds of any kind as checked or carry-on baggage system-wide. Exception: Not applicable on flights to the State of Hawaii due to animal quarantine law, except for service dogs. Pets entering Hawaii fly as cargo and are placed in quarantine for thirty (30) days Pets leaving Hawaii may fly in-cabin Carriage of animals is limited to one animal per container and One container per passenger Number permitted: Within the State of Hawaii: 5 total Between Hawaii and Continental US and between points in the Continental US -Two (2) First Class and Five (5) Coach Class Note: When the animals are carried in the passenger compartment it will be counted as one (1) of the carry-on baggage allowances. Passenger must supply their own containers Container must be leak-proof Container must be of adequate size to transport the animal comfortably (pet must be able to stand and turn without problems) The State of Hawaii has a strict quarantine for pets entering Hawaii. See Appendix A for a sample of the forms and guidelines. Forms must be completed before traveling.	1-800-367-5320 Reservations	Yes
Horizon Air Horizon Air www.horizonair.com 206-241-6757 19521 Pacific Highway South Seattle, WA 98188 DBA: Alaska Airlines Commuter, Horizon Air Subsidiary of: Alaska Air Group, Inc. Routes: US Western US and Canada Pets Allowed in Cabin: Yes See Alaska Airlines (page 10) for guidelines to carry pets in the cabin.	206-241-6757	Yes
Iberia - Lineas Aereas de Espana Iberia - Lineas Aereas de Espana www.iberia.com 1-800-772-4642 1-212-407-1365 130 Velazquez - Zona Industrial No. 2, La Munoza Madrid - E-28006 Spain and Canary Islands Routes: Spain & International Pets Allowed in Cabin: Yes Iberia does permit pets to travel in the passenger cabin Maximum weight of pet and kennel is 10 lbs./8kgs. Maximum container dimensions: 105 CM - 45x35x25 (17x15x10 in.) Maximum number of pets per flight is five (5) Kennel/container must fit under the seat Pet must travel in an appropriate container, solid with adequate ventilation, a waterproof base and secure locking mechanism supplied by the passenger. Small pets (dogs, cats & birds) may share a container provided they are used to cohabitation and do not exceed the maximum weight of 8 kgs (10lbs) combined weight of the pets and the container Health Certificate issued within 10 days of travel Rabies Certificate is also required	1-800-772-4642	Yes
Icelandair Icelandair www.icelandair.com 800-223-5500 Reykjavik Airport Reykjavik Iceland Routes: Iceland & International Pets Allowed in Cabin: No Icelandair does not permit pets to travel in the passenger cabin.	800-223-5500	No
Japan Airlines International Co., Ltd. Japan Airlines International Co., Ltd. http://www.japanair.com/e/travelplan/special_pets.php 1-800-525-3663 4-11, Higaski - Sinagawa Chome, Sinagawa-ku Tokyo, 140-8647 Japan Routes: Japan & International Pets Allowed in Cabin: No As of April 1, 2006, JAL no longer accepts 'pet in cabin' requests. This is part of our continuing efforts to improve the cabin environment for passengers with allergies. Although pets are not accepted for cabin travel, they may still travel in the aircraft's climate-controlled baggage compartment. 'Pet in cabin' reservations made before the deadline for flights on or after April 1, 2006, are exempt from this rule. Passengers who made reservations before April 1 may still carry their pets with them in the cabin as previously arranged. Official guide animals are exempt from this rule.	1-800-525-3663	No
Jet Blue Jet Blue www.jetblue.com/travelinfo/howToDetail.asp?topicId=8 1-800-JETBLUE Reservations NY Routes: US. New York & several US cities Pets Allowed in Cabin: Yes Reservations are mandatory (need address) N Y Pet Transportation Charge: $100.00 Pet must fit in carrier smaller than: 18"L X 15"W X 8"H JetBlue sells carriers (17"Lx12.5"Wx8"H) for $20.00 Only one pet per carrier Must be able to stand and turn in carrier Must remain in the carrier while onboard the aircraft. Only three (3) pets per flight and cannot be assigned to an Exit Row Your pet and carrier will count as your one carry-on item Pets traveling to the Bahamas: Cats and Dogs: Over 6 months - current Health Certificate issued with 24 hours of embarkation and rabies vaccination for the duration of one or three year given no less than one month of travel. An Import Permit is required from the Ministry of Agriculture, Trade & Industry for all animals. The permit is valid for one year from the date of issue. Applications for permit, stating animal, breed, age, sex and country of origin and country of departure along with a $10 processing fee, must be made in writing. Permit must be obtained prior to arrival and requires a minimum of 48 hours to process Further information: Dept. of Agriculture 1-242-325-7505 Mail: Director, Department of Agriculture - P. O. Box n-3704 - Nassau, Bahamas. Pets traveling to Bermuda: All animals arriving in Bermuda are required to have Health Documents as well as an Import Permit. Application for Permit made no more than 10 days prior to arrival. Health Certificate should be no more than 10 days old on arrival to Bermuda. Owners who bring their pets from a short stay in Bermuda may be asked to place a refundable deposit on duty - at the discretion of the Bermuda Customs office.. Pets traveling to Aruba: All animals entering Aruba must have a veterinary Health Certificate issued from originating country within14 days prior to arrival and rabies inoculation certificate issued with 30 days of arrival. Animals traveling or origination from South and Central America are prohibited in Aruba.	1-800-JETBLUE Reservations	Yes
KLM Royal Dutch Airlines KLM Royal Dutch Airlines www.klm.com/travel/gb_en/travel_information/travel_planning/pets/index.htm 1-800 -374-7747 P.O. Box 700- Schiphol Airport Amsterdam - 1117 ZL Netherlands Routes: Netherlands & International Pets Allowed in Cabin: Yes KLM does accept small pets as carry-on in the cabin with the passenger Pet Transportation charge: check with KLM when making reservations Pets permitted in cabin: dogs, cats and household birds Maximum carrier dimensions: 17"L x 12.3"W x 8"H NW/KLM does not allow pets to several destinations, including Hawaii, the United Kingdom and Hong Kong. Always verify with the Reservations Agent to be sure your pet will be accepted. One pet per cabin Guidelines for NW and KLM: Call NW/KLM 24 hours prior to your flight to confirm that your pet is traveling with you Check-in at the Ticket Counter at least two (2) hours prior to departure with your pet Note: Curbside check-in is not available for pets One (1) adult dog or cat or no more than 2 puppies or kittens younger than 6 months, of comparable size and under 20 pounds. Dogs and cats cannot travel in the same carrier/kennel Pets in-cabin must remain in the kennel at all times during the flight Carrier/kennel must contain absorbent material or litter. Travel Documents and Health Certificates Information The following regulations apply when traveling with the European Union. If you are traveling outside the European Union, KLM advises to contact the local embassy well in advance of your departure date to obtain information on the rules and regulations concerning the transportation of your pet. All documentation in relation to your pet must be in English To be able to travel, your pet must have a valid health certificate signed by a licensed veterinarian. This certificate must be issued between two (2) and eight (8) days prior to departure. Additional conditions often apply to puppies up to 12 weeks of age (pet must be 8 weeks of age to travel). As conditions can differ per country, we would advise you to contact the embassy of the country that you traveling to for further information. Pet must have a valid certificate stating that the animal has been vaccinated against rabies at least 28 days before departure. This certificate must be signed by a local veterinary service officer or other official. Pet traveling to/from the European Union must have an identification microchip or tattoo and an official EU Pet Passport issued by a licensed veterinarian.	1-800 -374-7747	Yes
Korean Air Korean Air www.koreanair.com 1-800-438-5000 1370, Gong Hang-Dong Kang Seo-Gu Seoul Republic of Korea Routes: Korea & International Pets Allowed in Cabin: Yes Total weight of pet and the kennel must not exceed 11 lbs. The maximum dimension (width plus, length plus, height added together) of the kennel must not exceed 45 inches. Pet must be at least 8 weeks old. The pet must remain in the kennel, under the seat during the flight. Pet must be able to move freely in the kennel. Must be able to stand, turn and lay down comfortably. Documents required: All destinations require Health Certificates and Rabies Vaccination Certificate Some destinations may require other documents as well and some destinations require that the animal be quarantined for a period of time after its arrival. Information can be obtained from the customs of the arrival country or contact the Consulate. Note: It is the passenger's responsibility to obtain the custom regulations and prepare the proper documents on importing pets. Transportation Fee: Charge will be according to your pet and carrier weight, two (2) times the excess baggage charge specified for your flight per direction, regardless of your free baggage allowance.	1-800-438-5000	Yes
Kuwait Airlines Kuwait Airlines www.kuwait-airways.com 718-751-4550 Pets Allowed in Cabin: No Kuwait Airways does not permit pets in the passenger cabin	718-751-4550	No
L'avion Airlines L'avion Airlines us.lavion.com/index.php/getting_ready_for_a_trip/departure_from_newark_terminal_b/pets 1-866-692-6759 Pets Allowed in Cabin: Yes Domestic animals allowed in the cabin are: dogs and cats weighing less than 4 kg (9 lbs), transport kennel included. Assistance dogs, regardless of their weight	1-866-692-6759	Yes
Lan Chile Airlines Lan Chile Airlines 800-735-2445 Cargo Department 866-435-9526 Checked Baggage DBA: Lan Chile Airlines, Lan Equador Airlines, Lan Peru Airlines Pets Allowed in Cabin: No Lan Chile, Lan Equador and Lan Peru Airlines do not allow pets to travel in the passenger cabin.	800-735-2445 Cargo Department	No
Lan Equador Airlines Lan Equador Airlines 800-735-2445 Cargo Department 866-435-9526 Checked Baggage DBA: Lan Chile Airlines, Lan Equador Airlines, Lan Peru Airlines Pets Allowed in Cabin: No Lan Chile, Lan Equador and Lan Peru Airlines do not allow pets to travel in the passenger cabin.	800-735-2445 Cargo Department	No
Lan Peru Airlines Lan Peru Airlines 800-735-2445 Cargo Department 866-435-9526 Checked Baggage DBA: Lan Chile Airlines, Lan Equador Airlines, Lan Peru Airlines Pets Allowed in Cabin: No Lan Chile, Lan Equador and Lan Peru Airlines do not allow pets to travel in the passenger cabin.	800-735-2445 Cargo Department	No
LOT Polish Airlines LOT Polish Airlines www.lot.com 800-223-0593 39, 17 Stycznia - Str. Warsaw, 00-906 Poland Routes: Poland & International Pets Allowed in Cabin: Yes Prior arrangements are mandatory LOT Polish Airlines does allow animals (dogs and cats only) to be transported in the passenger cabin, provided the following requirements are met: Veterinary Vaccination Book, an Animal's Health Certificate and other documents required for the country of departure, destination or transit, to be presented to the respective authority Carriage must be performed in a suitable container in compliance with the size and weight of the animal Pet must be able to stand, turn and sit comfortable The weight of the animal carried in-cabin may not exceed 8 kg. (16 lb.) which will include the total weight of the pet and carrier Acceptable dimensions of the container by aircraft type: B767 and B737: 55cm x 40cm x 20cm (20"x15-1/2"x8") ATR: 45cm x 30cm x 20cm (17"x12"x8") The number of animals carried simultaneously by one plane is limited Passengers traveling with pets cannot be assigned seats in the first rows of class of service	800-223-0593	Yes
Lufthansa Airlines Lufthansa Airlines www.lufthansa.com 1-800-645-3880 FRA F/CJ Legal & Industry Affairs Frankfurt/M, D-60546 Germany Routes: Germany & International Pets Allowed in Cabin: Yes Prior arrangements are mandatory Lufthansa Airlines does accept small pets as carry-on in the cabin with the passenger. Maximum weight for the animal including the carrier is 18 lbs/8kgs Maximum carrier dimensions are 22x26x8 in. or 55x40x20cm Transportation charge must be obtained at time of reservation Only cats and dogs are permitted to travel in the cabin Be kept in a clean, leak-proof, escape-proof and claw-proof, soft-side container. Container must provide enough room for the pet. Pet must be kept in the container (including head and tails) during the entire flight and must be kept under the seat. Passenger is responsible to securing and preparing all necessary documents for the export/transit/import of the pet. Health Certificate current within 10 days of travel	1-800-645-3880	Yes
Malaysia Airlines Malaysia Airlines hq.malaysiaairlines.com/mh/eng/customer_care/general_conditions_of_carriage/article_nine_pg_two.asp 1-800-552-9264 Jaian Sultan Ismail 33rd Floor, MAS Building Kuala Lumpur Wilyahah Persekutuan 50250 Malaysia Routes: Malaysia & International Pets Allowed in Cabin: No Malaysia Airlines does not permit pets to travel in the passenger cabin.	1-800-552-9264	No
Maxjet Airways Maxjet Airways 1-800- I FLY MAX (435 9629) 44965 Aviation Drive, Suite 260 Dulles, VA 20166 Pets Allowed in Cabin: No	1-800- I FLY MAX (435 9629)	No

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Airline Information & Regulations

Important Notes

All Airlines

Great Lakes Aviation, Ltd.

Gulf Air

Gulfstream International Airlines, Inc.

Hawaiian Airlines

Horizon Air

Iberia - Lineas Aereas de Espana

Icelandair

Japan Airlines International Co., Ltd.

Jet Blue

KLM Royal Dutch Airlines

Korean Air

Kuwait Airlines

L'avion Airlines

Lan Chile Airlines

Lan Equador Airlines

Lan Peru Airlines

LOT Polish Airlines

Lufthansa Airlines

Malaysia Airlines

Maxjet Airways