Airline Information & Regulations

The information contained in these links does not replace the airlines, various Government and State agencies, both domestic and international, policies, procedures and regulations as outlined in their manuals and/or web sites. Additionally, the information contained on this website is subject to constant review in the light of changing government and airline requirements and regulations. No reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice.

These links were developed as a training aid for customer service in assisting our customer with inquiries regarding traveling with their pets on an aircraft.

Additionally, Sherpa is not liable for any airline restrictions, regulations and/or rare occurrences that might constitute an embargo by an airline.

Please read these important notes first.

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Name	Phone	Pets in cabin
Mesa Airlines, Inc. Mesa Airlines, Inc. 602-685-4000 410 North 44th St. - Suite 700 Phoenix, AZ 85008 DBA: American West Express, Frontier Jet Express, US Airways Express Subsidiary of: Mesa Air Group, Inc. Pets Allowed in Cabin: Yes Pet Policies as outlined by each airlines will apply to Mesa: America West Frontier Airlines US Airways Express	602-685-4000	Yes
Mesaba Aviation, Inc. Mesaba Aviation, Inc. www.mesaba.com 612-713-6320 7501 26th Avenue South Minneapolis, MN 55450 DBA: Mesaba Airlines, Northwest Airlink Pets Allowed in Cabin: Yes See Northwest Airlines for guidelines to carry pets in the cabin.	612-713-6320	Yes
Mexicana Airlines Mexicana Airlines www.mexicana.com/ 1-800-531-7921 Routes: Mexico North & South America Pets Allowed in Cabin: Yes Reservations are mandatory Mexicana Airlines does permit pets to travel in the passenger cabin Transportation fee is $100.00 USD each direction, plus taxes where applicable on all international flight and flights within Mexico Maximum size for a kennel to fit under the seat is 18” (45.7cm) x 20” (50.8cm) x 9” (22.cm) and must be leak-proof 4½ hour check-in is required on international flights Transportation is subject to space and same-day authorization. Pets will be registered on a first-come/first-serve basis. Maximum weight of pet in the carrier is 30 lbs. Health Certificate issued within 10 days of travel Dogs must have an unexpired certificate showing vaccination against rabies at least 30 days prior to entry into the United States. Pet cats do not required a rabies vaccination No live animals can be accepted on F-100, F27 or J32 aircraft	1-800-531-7921	Yes
Midwest Airlines Midwest Airlines http://www.midwestairlines.com 800-452-2022 Reservations 6744 South Hollell Avenue Oak Creek, WI 53154 Routes: US Pets Allowed in Cabin: No - effective November 1st, 2009	800-452-2022 Reservations	No
Northwest Airlines Northwest Airlines http://www.nwa.com/travel/animals/carryonpets.html 1-800-225-2525 Reservations Dept. C5260 5101 Northwest Drive St. Paul, MN 55111-3034 Routes: US & International Pets Allowed in Cabin: Yes Prior arrangements are mandatory Pet transportation charge: $80.00 one way. Pets Permitted in-cabin: dogs, cats and household birds Animal must be 15 pounds or less (with kennel) and fit comfortably in a kennel placed under the seat. Maximum dimensions: 17'L X 12"W X 8"H Northwest does not allow pets to several destinations, including Hawaii, the United Kingdom and Hong Kong. Check with NW reservations to be sure you pet will be accepted. One pet per cabin Guidelines from Northwest: Call Northwest 24 hours prior to your flight to confirm that your pet is traveling with you Check-in at NW Ticket Counter at least two (2) hours prior to flight with you pet (Curbside check-in is not available for pets) One (1) adult dog or cat, or no more than 2 puppies or kittens younger than 6 months, of comparable size and under 20 pounds each. Dogs and cats cannot travel in same kennel. Pets in-cabin must remain in the kennel at all times during the flight Kennel must contain absorbent material or litter. Health Certificate dated within 10 days prior to travel Note: Northwest Airlines sells The Sherpa Bag¨ to their customers. The Sherpa Bag® meets all requirements	1-800-225-2525 Reservations	Yes
Olympic Airways Olympic Airways www.olympicairlines.com 800-223-1226 Pets Allowed in Cabin: Yes Olympic Airways does accept small pets in the passenger cabin. Following animals can be carried along with you in the cabin: Dogs of small size, cats, turtles, hamsters, small birds other than parrots. Note: there are restrictions on the maximum number of animals that can be carried on a flight depending on the type of aircraft so contact Olympic well in advance of your departure. Olympic will have no liability in respect of any animal not having all the necessary ext, entry, health and other documents with respect to the animal’s entry into or passage through any country, state or territory and the person carrying the animal must reimburse Olympic for any fines, costs, losses or liabilities reasonably imposed or incurred by them as a result. Transportation Fee is $100.00 each direction Health Certificate current within 10 days	800-223-1226	Yes
Pacific Wings, Inc. Pacific Wings, Inc. www.pacificwings.com 808-873-0877 Kahului Airport Commuter Terminal Kahului, HI 96732 Pets Allowed in Cabin: Yes Pacific Wings does accept pets in the passenger cabin. Following guidelines will apply: Domesticated dogs and cats contained in spill-proof kennels may be transported in the passenger cabin subject to space-availability. Only animals traveling with passengers will be accepted for transport. Animals accepted by Carrier for transport will not be removed from approved kennels at any time during any flight for any reason. Carrier assumes no responsibility for accidents, injury or illness involving live animals accepted for transport. Carrier reserves the right, at its sole discretion, to refuse any animals for transport for any reason or for no reason. Animals will be removed from any aircraft where any passenger traveling in the cabin expresses sensitivity to pet dander, allergens, or discomfort traveling with animals. Animals are accepted solely on a space-available basis subject tot he approval of other passengers; animals removed from aircraft due to passenger objections will be sent on the next available flight. Carrier will not be responsible for kennel, feeding or other costs associated with holding pets removed from the aircraft due to passenger objections. Transportation of animals is subject to a non-refundable service charge. Passengers seeking transportation of animals do so at their own risk.	808-873-0877	Yes
Philippine Airlines Philippine Airlines 1-800-435-9725 7th floor, PAL Center Building Legaspi St. Legaspi Village Makati City, 1229 Philippines Pets Allowed in Cabin: No Philippine Airlines does not permit the carriage of pets in the passenger cabin.	1-800-435-9725	No
Qantas Airways Qantas Airways www.qantas.com 1-800-227-4500 Qantas Centre, Building A 203 Coward St. - Mascot Sydney, New South Wales 2020, Australia Routes: Australia & International Pets Allowed in Cabin: No Qantas Airways does not permit pets in the passenger cabin.	1-800-227-4500	No
Royal Air Maroc Royal Air Maroc www.royalairmaroc.com/Marchand/Us/index.jsp?rub=1824&rubid=1832 800-344-67-26 Pets Allowed in Cabin: Yes Royal Air Maroc does permit animals in the passenger compartment. Pets (dogs, cats, birds) are accepted free-of-charge providing the following conditions are fulfilled: Passenger must make reservations for the pet when reserving their ticket Animal must not weigh more than 5 kg (11 lbs) including the container Animal must be put in a sold container (crate, cage or basket) provided with air vents. Total dimensions must not exceed 50 x40 x 20cm Animals transported must be accommodated with the requisite documents such as health, vaccination certificates or entry and transit permits	800-344-67-26	Yes
Royal Jordanian Airlines Royal Jordanian Airlines www.rja.com.jo 212-949-0060 Pets Allowed in Cabin: No Royal Jordanian Airlines does not accept pets in the passenger cabin.	212-949-0060	No
Ryan Air Ryan Air www.ryanair.com +353-1-249-7791 Routes: Ireland & Europe Pets Allowed in Cabin: No Ryan Air does not permit pets in the passenger cabin.	+353-1-249-7791	No
SAS Scandanavian SAS Scandanavian < www.flysas.com/en/Travel_info/Special_needs/Pets/Charges/ 1-800-221-2350 Fack - Stockholm S-195 87, Sweden Routes: Sweden & International Pets Allowed in Cabin: Yes SAS Scandinavian Airlines does permit pets to travel in cabin Transportation Fee depends on the destination Maximum weight of pet in the kennel is 15 lbs/7 kgs. Maximum dimensions for kennel is 40x25x23 cm (15-1/2 x 10 x 9 in) Number of pets permitted per cabin is two (2)	1-800-221-2350	Yes
Scot Airways Scot Airways 011 0870 6060707 Reservations Pets Allowed in Cabin: Yes Scot Airways offers a service whereby small domestic pets may travel with their owners (subject to the appropriate clearances being obtained in advance of travel.) However, limitations apply due to space available and as such Scot Airways can only accept cats and small dogs and only in acceptable transportation containers such as a sky kennel.	011 0870 6060707 Reservations	Yes
Singapore Airlines Singapore Airlines < www.singaporeair.com 1-800-742-3333 30 Airline Road, 05-J SATS Airfreight Terminal 5 Singapore, 819830 Singapore Routes: Singapore & International Pets Allowed in Cabin: No Singapore Airlines does not permit the carriage of pets in cabin.	1-800-742-3333	No
Sky Europe Sky Europe www1.skyeurope.com +421-2-4850-1111 Pets Allowed in Cabin: No Sky Europe does not permit the carriage of pets in the cabin.	+421-2-4850-1111	No
Song Airlines Song Airlines www.flysong.com 1-800-359-7664 Routes: US Pets Allowed in Cabin: Yes Carry-on You can bring your pet on the plane as carry-on for a $50 fee each way (paid at check-in). Pets you can carry on include dogs, cats, birds, ferrets, rabbits, hamsters and guinea pigs. Sorry, but monkeys, potbellied pigs, reptiles, frogs, mice, rats, and spiders are not allowed on board (even though they may be pretty cool pets). Your pet, in its carrier, has to be small enough to fit under the seat in front of you (max. size 13"L x 10"W x 10"H). Kennels do not fit beneath center seats, so be sure to choose a window or aisle seat. If your carrier doesn't fit beneath your seat, look below to find out if your pet can be safely checked in our special cargo areas. Your pet must stay inside the kennel with the door secured in Song boarding areas (during boarding and deplaning), at airport lounges, and onboard the aircraft. Your pet has to be at least 8 weeks old. You can only carry on one pet. No more than a total of two pets are allowed on any flight. Pets are accepted on a first-come, first-served basis	1-800-359-7664	Yes
South African Airways South African Airways www.flysaa.com 1-800-722-9675 P.O. Box 7778 South African Airways Tower Johannesburg, Transvaal 2000 South Africa Routes: South Africa & International Pets Allowed in Cabin: No South African Airways does not permit the carriage of pets in cabin.	1-800-722-9675	No
Southwest Airlines Southwest Airlines www.southwest.com 800-435-9792 Routes: US Service throughout the US Pets Allowed in Cabin: Yes General information on traveling with pets: Southwest Airlines accepts small vaccinated domestic cats and dogs. All in-cabin pets must be carried in an appropriate carrier, as indicated below and are subject to a $75 Pet Fare each way per pet carrier. The pet carrier counts as the Customer’s carryon bag. Reservations for small cats or dogs can only be booked by calling Southwest Airlines at 1-800-I-FLY-SWA (1-800-435-9792). Pets will be accepted on a first-come, first-served basis until capacity is reached. The Pet Fare must be collected at the ticket counter and is nonrefundable and may not be applied toward future-date travel if unused. Customers traveling with a cat or dog must check in pet at the airport ticket counter and pay the Pet Fare before going to the departure gate. Customers can still secure their boarding pass online, at curbside checkin, the airport kiosk, or the ticket counter. We maintain the right to refuse acceptance of a cat or dog exhibiting aggressive behavior or any other characteristics that appear incompatible with air travel. The following guidelines apply to Customers bringing a cat or dog: Southwest Airlines does not accept pets (cats or dogs) traveling without a Customer. Pets are not permitted to travel with Unaccompanied Minors. Please note: These requirements do not apply to assistance animals or emotional support animals accompanying a person with a disability. For more information about assistance animals or emotional support animals, please visit www.southwest.com/travel_center/disability.html. All pet carriers are subject to being searched by the Transportation Security Administration, other airport security authorities, as well as searches by Airline personnel. Note: When passing through security, Customers will be asked to hold the pet and walk through the screening device while the carrier is x-rayed. In-cabin Pet Kennels: Soft-sided and hard-sided carriers specifically designed as pet carriers are acceptable. The carriers must be leak-proof and well ventilated. The pet carrier must be small enough to fit under the seat in front of the Customer and be stowed in accordance with Federal Aviation Administration regulations. Southwest Airlines allows only one pet carrier per ticketed Customer. The carrier may contain two (2) cats or dogs and must be of the same species per carrier. The cat or dog must be able to stand up and move around the carrier with ease. Pets must be secured in the pet carrier at all times while in the gate area, during boarding/deplaning and they must remain in the carrier for the entire duration of the flight. Failure to follow this requirement may result in denial of transportation of the pet onboard Southwest Airlines. The under-seat dimensions are as follows: Window Seat: 19" L x 14" W x 8.25" H Middle Seat: 19" L x 19" W x 8.25" H Aisle Seat:19" L x 14" W x 8.25"H However, please keep in mind that some seats might be slightly smaller in width. In-cabin Pet Restrictions: Customers traveling with a pet may not occupy an Exit Seat or a seat with no forward under-seat stowage Southwest Airlines will only carry pets in the cabin; pet carriers are not permitted as checked baggage. Advanced pet arrangements must be made by calling Southwest Airlines Customer Support and Services at 1-800-I-FLY-SWA (1-800-435-9792). There will be no more than five (5) scheduled pet carriers per scheduled flight. However, from time to time, circumstances may allow for more (or fewer) than five (5) pet carriers per scheduled flight. Cats and dogs must be at least eight (8) weeks old for travel. The animals must be harmless, inoffensive, odorless, and require no attention during flight. Cats and dogs must remain in the carrier (including head and tail) and the carrier must be stowed under the seat in front of the Customer (Owner) during the entire duration of the flight. Southwest Airlines will not be responsible if a Customer misses a flight due to the need to take the cat or dog to an outside relief area. Flight departures will not be delayed or held in order for connecting Customers to take a pet to an animal relief area. If the pet becomes ill during the flight, oxygen or other first aid procedures will not be administered. In the event of an emergency, an oxygen mask may not be available for the cat or dog. Southwest Airlines assumes no liability for the health or wellbeing of carryon pets. Southwest Airlines will not accept pet remains in the cabin of the aircraft.	800-435-9792	Yes
Spirit Airlines Spirit Airlines http://www.spiritair.com/welcome.aspx?pg=policies#pets 1-800-772-7117 Reservations Mirimar, Florida Routes: US Service throughout the US Pets Allowed in Cabin: Yes Prior arrangements are mandatory Pet Transportation Charge: $85.00 each way effective June 10, 2008 Four (4) pets containers are permitted in the cabin One or more similar animals may be in the same container so long as each pet can stand in an upright position and freely move about the container Soft sided container are Allowed in the cabin Animal must be in a container subject to inspection and approval Maximum dimensions: : 18"Lx14"wx9"H Animals must remain in the container at all times while on onboard the aircraft Health Certificate within 10 days prior to travel	1-800-772-7117 Reservations	Yes

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Airline Information & Regulations

Important Notes

All Airlines

Mesa Airlines, Inc.

Mesaba Aviation, Inc.

Mexicana Airlines

Midwest Airlines

Olympic Airways

Pacific Wings, Inc.

Philippine Airlines

Qantas Airways

Royal Air Maroc

Royal Jordanian Airlines

Ryan Air

Scot Airways

Singapore Airlines

Sky Europe

Song Airlines

South African Airways

Southwest Airlines

Spirit Airlines